No 950 @ AT&T Store

[DMCarver]

My local store didn't have the 950 out and they didn't even have one in the back to bring out. The false rep looked confused when I asked about it so I think he didn't even know what it was. How can you sell it if you can't even hold it?

 

[anguilla1980]

Sounds like typical AT&T.

 

[RumoredNow]

My local store didn't have the 950 out and they didn't even have one in the back to bring out. The false rep looked confused when I asked about it so I think he didn't even know what it was. How can you sell it if you can't even hold it?

Find out if it is corporate or franchise.

If corporate ask who is the regional manager, if franchise who is the owner... Get a method of contact for that person. Ask that person how they will correct the deficiency in staff knowledge, product placement and what should be done to get you the phone you want.

 

[anguilla1980]

Or you turn around and take your business somewhere else. It's not the consumers job to correct bad behaviour. It's the consumers job to take their business elsewhere if that is the case.

 

[HeyCori]

Or you turn around and take your business somewhere else. It's not the consumers job to correct bad behaviour. It's the consumers job to take their business elsewhere if that is the case.

Or do both.

 

[anguilla1980]

Ain't nobody got time fo dat

 

[RumoredNow]

Or you turn around and take your business somewhere else. It's not the consumers job to correct bad behaviour. It's the consumers job to take their business elsewhere if that is the case.

Or you follow up with the big boss and maybe get a discount or some cool swag plus the satisfaction of knowing that jackwad got what they deserve for being lazy and stupid and unhelpful.

Sorry, but I've lived 52 years and been a customer and a manager in retail. Even stating you are taking your business elsewhere and letting the low level functionary know it is not as satisfactory for a consumer as getting a situation corrected. And managers usually will make situations good plus throw you an extra. That's their job and how the whole shebang works. The squeaky wheel gets the grease.

Trust me; I'm not some carrier loyalist. I've long been an mvno vote with my feet and my $ consumer and an advocate for same. The last time I was on a major was in 2014 when my wife and I used T-Mo for the no contract, leave when you want service and we soaked up free data and texting for 30+ days overseas. Before that it would have been 2009 since I was on a major carrier Since using T-Mo, I've switched carriers twice. First to Straight Talk for better value and now to Cricket which is saving me even more.

Sometimes it is simply time to stand your ground and say wait a minute bub, I call foul. Get the ref in here and let's find out what you just perpetrated against the rules.

 

[tgp]

The squeaky wheel gets the grease.

It's also the first to be replaced. :wink:

 

[RumoredNow]

It's also the first to be replaced. :wink:

I liked it as a comment, but I'm pretty sure the DM wouldn't cancel dude's service for reporting the bad experience. :winktongue:

 

[erzhik]

My local AT&T had 4 on display, pretty much as you walked in. They had more 950s on display than Microsoft Store few blocks away.

 

[mmyers750]

I went to my AT&T store late Friday afternoon. There was not a 950 on display and the rep had to ask someone if they had it.

I didn't have time to buy, just look, so went back yesterday to purchase. There was one on display, but no signage next to it to indicate what it was or what it cost. The rep I worked with knew absolutely nothing about it.