Jessica Reese
New member
Hi Guys,
I'm new here and I'm having an issue with my lumia 1020. This morning the screen froze while I was checking my gmail. This has happened once before when I'd left several apps running overnight. Thinking it was the same issue I did a soft reset by holding the volume down button and the power button for 15 seconds. The phone vibrated and turned off. I've since attempted to turn it back on with absolutely no response whatsoever. I thought at first that it might be the battery so I've had it on the charger for 6 hours now, just attempted to turn it on again with no luck. I tried a hard reset but the phone isn't responsive to me pressing any of the buttons.
any suggestions on next steps? Thanks in advance for the help
I'm new here and I'm having an issue with my lumia 1020. This morning the screen froze while I was checking my gmail. This has happened once before when I'd left several apps running overnight. Thinking it was the same issue I did a soft reset by holding the volume down button and the power button for 15 seconds. The phone vibrated and turned off. I've since attempted to turn it back on with absolutely no response whatsoever. I thought at first that it might be the battery so I've had it on the charger for 6 hours now, just attempted to turn it on again with no luck. I tried a hard reset but the phone isn't responsive to me pressing any of the buttons.
any suggestions on next steps? Thanks in advance for the help