Nokia Lumia 1020 Bugs and Defects

[gpobernardo]

guys, yesterday (21 feb) my lumia 1020 died and I tried out everything I could. Reset, hard reset, lumia recovery tool... It has 1 year and 2 months only and I always cared well... Is there something else I can try? Do you think I can get it to the warranty? I think it lasts only 1 year =(

I'm from Brazil and it costed me 2400 Reais, which is around 800 usd nowadays...

Thanks in advance =(

You may want to check the store where you purchased your phone. Some members in the fora report having a 24-month warranty period, but in my case it was only a 12-month warranty period.

 

[theblackcat1me]

Battery drains too fast after Denim and it gives me wrong percentage

 

[rraj2k12]

The last couple of months my 1020 would lose all connectivity not just Data.

During this time I would not be able to send or receive text messages, cannot make or receive calls and cannot get any data connectivity either. I have to reboot the phone to restore connectivity. Sometimes switching air plane mode on an off works too.

I have tried the following and none of it seems to solve the problem,
1. Reset phone to factory default
2. Manually set the network and APN- TELUS/LTE
3. Tried installing the phone software through the Software Recovery tool
4. I tried the SIM on this phone on another non windows phone for a few days and never once had this problem.

I also notice that when I dial a number it could take up to 15 seconds for the number to start ringing.

 

[fluffyowl kye]

Really? After I updated to denim nothing much really changed. Battery life remained the same ? day with moderate use. The only difference I could tell was that the 1020 sometimes have trouble loading up the icons in the folders if I scroll really fast. Sometimes it takes up to 4 seconds for the icons to load up. But other than that, haven't noticed anything much else.

 

[poca2k]

Ive upgraded to lumia Denim, and after that i down know where my phone saves the photos, i connet it to my pc using usb, i can see all my older photos there( the ones taken before the update) but all photos taken with denim wont show anywere on the phone, i can see them in my phone gallery, but on my pc i can only see the old ones.
ive checked all the folders there and cant find them, how can i download the dng now?

 

[MarvelousMarvs]

Re: Pictures / Video taken with your 1020

hello i have a video about my lumia 1020,
please consider viewing, i dont know if its normal..please watch
there is a sound like a chirp of a bird when capturing images and reopening of camera.but pon the launch there is no chirp...
hard to explain ill come back later

www youtube com/watch?v=wDqeI35PnLg

 

[fluffyowl kye]

Re: Pictures / Video taken with your 1020

hello i have a video about my lumia 1020,
please consider viewing, i dont know if its normal..please watch
there is a sound like a chirp of a bird when capturing images and reopening of camera.but pon the launch there is no chirp...
hard to explain ill come back later

www youtube com/watch?v=wDqeI35PnLg

This is normal! It's when the physical shutter closes and reopens!

 

[farhanaxiq]

its normal. You should be worry if the camera start to make screeching noise

 

[farhanaxiq]

Broken OIS maybe
My Hand is not shaking

 

[gpobernardo]

https://www.youtube.com/watch?v=6MdmJcVLnTE&feature=youtu.be
Broken OIS maybe

That is definitely a serious camera problem! (unlike MarvelousMarvs' concern, which is normal). Have it repaired before it even gets worse. It appears to be a defect in the auto-focus mechanism of the camera lens assembly. I'm not sure if the auto-focus mechanism is the same as the OIS, but these two definitely control the positioning of the lens assembly relative to the camera sensor.

 

[Futra Hurairah Salleh]

Temporary Files shows different sizes between Storage Check and Storage Sense.

In Storage Check (within Settings > Storage Check), the 'Temporary files' shows 1.0GB. Previously on Cyan, I'd never have more than 800mb of temp files. But no matter how I clean it via tapping the 'clear' button, it doesn't go down at all. Also, during Cyan, it would still decrease at least a few MBs but no longer in Denim. Even after soft reset, cleaning through Storage Check didn't work.

In Storage Sense, strangely the temp files are shown as 0.0MB. There's nothing can be done here since it's zero. Clearing the internet explorer temp files etc still doesn't make a change. Soft reset still doesn't change, it will still show as 0.0MB.

During Cyan, at least both storage showed similar or around the same figure.. but after Denim, this happened. One app shows 1gb of temp files, the other shows zero. Any workaround for this? I've tried changing the date to 2050, restart, cleared temp files etc, nothing happened. I've downloaded the Storage Cleaner app, tried so many methods, still the same. Combined both methods together etc, I will still have both Storage Check and Storage Sense showing different temp file sizes.

 

[crash0330]

 

[Mike Novales]

Only started a couple days ago. Auto focus with a subject 30 feet or more away will make a photo sharp like it always does, but then last second blurs. Not sure if the camera is broken or if it's a software issue. When I try Manual focus with Lumia Camera, I can never get a good picture. Auto/Manual focus however is working fine up close. This fantastic camera has been fine up until recently, but not being able to get good landscape, far photo subjects would be a real bummer. Anyone have any ideas?

 

[ElleBizGurl]

My Nokia 1020 recently started using an insane amount of data for email. 1.33 GB of cellular data in 3 weeks, 1.9 GB over wi-fi. I'm just checking my email as usual, with no major downloads. The most I ever download is a 1-3 page .pdf document, maybe twice per week. I also switched over from T-mobile to AT&T, but that is the ONLY change to my phone in the past month. The phone is also acting VERY slow and having a hard time typing/ slowly popping up the keyboard or not at all, and battery going dead more than normal. Not sure if this is related in any way.

Any ideas on what could be causing this sudden hike in data usage through email? Thanks for any help!!

 

[anon(5650876)]

Battery drops at the rate 12% per hour, when phone is connected to WIFI, GPS off, cell data off, and phone is on standby mode.

Often times the drain rate is 25% per hour, when cell data 3G on GPS ON and moderate usage of internet explorer.

My phone runs WP8.1 CYAN DEV PREVIEW.
All background tasks have been disabled already.

Please help, what to do to improve battery.

 

[anon(5650876)]

Re: Nokia Lumia 1020: User Reviews

Battery drops at the rate 12% per hour, when phone is connected to WIFI, GPS off, cell data off, and phone is on standby mode.

Often times the drain rate is 25% per hour, when cell data 3G on GPS ON and moderate usage of internet explorer.

My phone runs WP8.1 CYAN DEV PREVIEW.
All background tasks have been disabled already.

Please help, what to do to improve battery.

 

[lumia01]

I think, this is a worldwide problem. My Win7 PC can't detect my Lumia 1020, i need to connect it. I bought this Lumia because it is capable of taking RAW DNG file and great videos. I can't use bluetooth anymore, for every 1 minute video you have to wait for 7 minutes to transfer it. So, a 10 minute video means you have to wait for 70 minutes (1 hour and 10 minutes) before you can transfer it. I really need to transfer this via USB cable-PC.
When I install the Nokia Software Recovery Tool 1.5.0
i got the 0x800b0101 error. I stopped there. Please help. Thanks.

 

[George Kyr]

There is a solution, I spent one hour last week trying to install lumia 1020 on a windows 7 pc. What I did was first download latest version of zune and install it (because it supposedly included all needed drivers), reboot, try to connect the phone...did not work.
Then I installed the Intel? USB Driver for Android* devices (I know it sounds weird) and as if by magic the problematic MTP protocol started working after another reboot and I was able to copy photos from the phone to the pc...
I guess it would be better though if you just installed after zune the package below (I got across it after making the phone work):
microsoft.com/en-us/download/details.aspx?id=19153

 

[jmshub]

I think, this is a worldwide problem. My Win7 PC can't detect my Lumia 1020, i need to connect it. I bought this Lumia because it is capable of taking RAW DNG file and great videos. I can't use bluetooth anymore, for every 1 minute video you have to wait for 7 minutes to transfer it. So, a 10 minute video means you have to wait for 70 minutes (1 hour and 10 minutes) before you can transfer it. I really need to transfer this via USB cable-PC.
When I install the Nokia Software Recovery Tool 1.5.0
i got the 0x800b0101 error. I stopped there. Please help. Thanks.

You shouldn't need the NSRT to copy pictures from your phone. When you plug the phone into your PC, it should mount as a mass storage device. Does that not happen for you? If it doesn't, try the Windows Phone desktop app https://www.windowsphone.com/en-US/how-to/wp8/windows-phone-app-for-desktop

 

[mintyyfreshh]

Hey, so my Nokia Lumia 1020 seems to be broken. I admit I've dropped it a couple times, but it always worked fine afterwards, of course with some minor adjustments. This time, although I did not drop it, I accidentally crushed it somehow. The phone itself physically looks fine, but it doesn't work properly. The touch screen and buttons work and all, but the display on the screen itself looks glitchy. There's no picture or words when it lights up. It's glitchy at an odd color. At the bottom, if I pressed on the screen strongly, it displays a couple of lines and a small curve about 1/3 of the bottom left corner. The display is the only problem, everything functions like it did when it was fine except I can't use it obviously. I can't receive calls. So far, I've tried everything I could think of like soft resetting it and plugging into its charger, even both at the same time. I have no idea what's wrong with it and if I should go get it repaired. Any help would be very appreciated. Please and thank you very much.