Nokia Lumia 920 Battery status only updates after reboot

[Luiz Fellipe Lopes]

Guys,

Last week I let my Nokia Lumia 920 get totally drained and after that I've got a very weird problem.
I've been searching and couldn't find any similar problem.

Once I plug the battery on, the status is a very small time to complete and a very high charging rate. It doesn't really matter how long I'll keep the phone plugged in the screen won't change. The battery level won't go up either.

After I unplugg the charger, the battery level keeps going as it didn't charge anything... If I don't do anything the battery level keeps going down and down in a expected pace (the problem is not the battery being drained quickly...).

The weirdness of this problem is because if I reboot the phone after the charge... all the charge is there.
It looks like the system cannot read the additional battery.. but when it's rebooted it can.

Does anybody got a clue on how to solve this?

 

[Thomas Ozawa]

1- Factory reset
Or
2- (better) reboot by pressing volume down button and power button for about 15 seconds (a black screen will appear)

 

[MARKjotep]

Battery and software related issue.

If hard resetting the phone wont fix the issue.
Most probably it is the battery.

 

[Luiz Fellipe Lopes]

Hi guys....
I've been doing all this sort of things in the last days and I couldn't get rid of the problem... Tried the soft reset, hard reset, re install the software, turn on without the GSM SIM... nothing really worked.
I Will take it to a Nokia assistance tomorrow and see what happens.. probably it's the battery as you guys said..

I can update you guys once it works perfectly. Thanks