Hey everyone,
I posted a few months ago about my front camera having ceased to work. Unfortunately, I could not get a replacement unit because of a tiny (<1 cm) crack in the top left corner of my screen, which was determined by the AT&T rep to be (correctly) physically damaged. So, no big deal right? It's just the front-facing camera, and I don't use it more than once every few weeks.
Fast forward to today, and I'm on the driving range and one of my buddies asks him to take a video of his swing. I take my phone out and hold down the camera button, and the app (Nokia Camera running the latest update) is stuck on the load screen. Whatever, these things happen, I just put it away and used his phone.
Now, I go to open Nokia Camera this evening, and after spending ~15 seconds on the load screen, it goes to a blank, black screen. I close the app and try again, multiple times, all with the same result. I then go to soft reset the phone, and try again, multiple times. Nothing. Thinking maybe it's an app issue, I delete the app, reinstall, and try again. Still, no response. I try the stock camera app. No dice. Then 6tag. Nada. 6snap? Zero. Cinemagraph? Zilch. 4Blend HDR? You guessed it, nothing but a blank screen.
I am really and truly disappointed in this. I was fine without a front camera, but no rear camera? As superficial as it sounds, taking pictures is extremely important to me, and having a phone with as phenomenal a camera as the 920, and not being able to use it sort of defeats the purpose. What course of action should I take? Will Nokia Care do anything if the screen is cracked? Am I out of luck completely? FYI, breaking contracts isn't an option, and I can't upgrade until my contract is up in December of this year with AT&T.
I posted a few months ago about my front camera having ceased to work. Unfortunately, I could not get a replacement unit because of a tiny (<1 cm) crack in the top left corner of my screen, which was determined by the AT&T rep to be (correctly) physically damaged. So, no big deal right? It's just the front-facing camera, and I don't use it more than once every few weeks.
Fast forward to today, and I'm on the driving range and one of my buddies asks him to take a video of his swing. I take my phone out and hold down the camera button, and the app (Nokia Camera running the latest update) is stuck on the load screen. Whatever, these things happen, I just put it away and used his phone.
Now, I go to open Nokia Camera this evening, and after spending ~15 seconds on the load screen, it goes to a blank, black screen. I close the app and try again, multiple times, all with the same result. I then go to soft reset the phone, and try again, multiple times. Nothing. Thinking maybe it's an app issue, I delete the app, reinstall, and try again. Still, no response. I try the stock camera app. No dice. Then 6tag. Nada. 6snap? Zero. Cinemagraph? Zilch. 4Blend HDR? You guessed it, nothing but a blank screen.
I am really and truly disappointed in this. I was fine without a front camera, but no rear camera? As superficial as it sounds, taking pictures is extremely important to me, and having a phone with as phenomenal a camera as the 920, and not being able to use it sort of defeats the purpose. What course of action should I take? Will Nokia Care do anything if the screen is cracked? Am I out of luck completely? FYI, breaking contracts isn't an option, and I can't upgrade until my contract is up in December of this year with AT&T.
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