Re: Phone acting crazy - mind of its own
Mine is a Lumina Icon 929b. The random acts started 6 weeks ago. It even started dialing numbers from the call log. Hard reset did not work. Downloaded the Verizon image and install utility from Nokia and re-imaged the phone. That seemed to cure the problem for about two weeks. Now it's back and worse than ever. I can barely get through the setup after a reset or re-image. The phone is totally unusable at this point. Took it in to the Verizon store and we called tech support together. The store rep was able to verify the problem and that the phone shows no signs of abuse, damage, water, etc. Still within the 12 month warranty so they have agreed to replace it. They believe it to be a hardware issue and not a software problem. Sound like the digitizer as suggested in an earlier posting. It also sounds like a more widespread issue then I first thought.