Nokia Software Recovery tool doesn't see my phone

[mjperry51]

The LSRT software is useless. I have 5.0 version and it won't recognize no matter the strategies used that have been listed. Might be because I have the Preview for Developers on that unlocks it for developer updates to the OS. This was too bad because the phone stopped backing up txt msgs last August, so restoring my account to a new phone caused me to lose months worth of txt msgs and keeps deleting my new ones after a day or so rolling back to the incomplete sync. It's annoying as [insert whatever word(s) you like]. I'd like to make an image of the previous 920 and restore it to the new 920.....assuming this tool even allows for that option. Might break down and get an android eventually since Microsoft/Nokia hasn't produced a new phone that impresses the 920 imo. The whole merger has everything messed up. Even the 930 isn't all that big of a deal in terms of an upgrade, and AT&T doesn't have it anyway.

I had P4D on my 928 and never had a problem with the LSRT finding my phone.

Does the phone show up in Explorer when you plug it in??

 

[jh20001]

I had P4D on my 928 and never had a problem with the LSRT finding my phone.

Does the phone show up in Explorer when you plug it in??

Yes it does. It shows up just fine in explorer. Both via USB 2 and 3 ports.

 

[Thohean]

I was having problems, but I finally got it.

What I did was:
No USB cable plugged in
Reboot phone.
When NOKIA appears, hold the DOWN volume button.
! appears
Plug in USB
Open Windows Phone Recovery Tool and click the "phone not detected"

Process finished properly.

 

[Soundara Rajan]

Thank you so much. It worked:smile: