The rep had a really hard time with the order, computer kept messing up on him. So I upgraded 1 of my lines, and we stayed on the phone for a good hr. Terms and conditions wouldn't go through, all sorts of stuff. So the next day I called and the rep looked through the notes of my order and gave it to me for 50 bucks plus a Speck case. This is the reason I stay with ATT. Altho Verizon has better coverage in my area they are kind of dicks. ATT always works with me. I've been with them for over 20 yrs.