Outlook.com is not responding!!

[andrewkim789]

Argh!!! Outlook.com is not responding to any of my clicks to things like folders and settings! I tried Outlook on IE10, IE10 with IE9 rendering, and Firefox on my Windows 8 computer. It also doesn't work with my Windows Phone (Desktop mode)!!! It just keeps showing that progress symbol at the top infinitely

Anyone know why? And btw outlook works fine on my Windows 7 PCs...

 

[Laura Knotek]

I'm not having any issues on my PC running Firefox 17 in Windows 8 Pro x64. Have you tried clearing your browser cookies and cache? Have you tried rebooting your PC?

 

[The Last Byte]

Outlook is now HTML5 dependent. This is odd, as I even managed to use Outlook on a Windows XP computer that is 5 years old and with Firefox.

As per lak611, try resetting the browser in some way. See if there are any updates.

 

[andrewkim789]

I have just 'refreshed' my Windows 8 PC, and I installed a clean copy of Firefox. Still does not work...

Outlook does work well on all of my Windows 7 PCs, but not my Windows 8 one. It used to work, but now it doesn't. I even finished a full scan for viruses from Windows Defender!!

Edit: Never mind, it works again! This time I cleared my cookies. I always thought the cache was the problem... Well anyways thanks!

 

[Laura Knotek]

I have just 'refreshed' my Windows 8 PC, and I installed a clean copy of Firefox. Still does not work...

Outlook does work well on all of my Windows 7 PCs, but not my Windows 8 one. It used to work, but now it doesn't. I even finished a full scan for viruses from Windows Defender!!

Edit: Never mind, it works again! This time I cleared my cookies. I always thought the cache was the problem... Well anyways thanks!

Trying flushing your DNS cache. How to Flush Dns Cache In Windows - Is It Down Right Now

Windows key + x will open power user options. Then select Command Prompt (Admin).

 

[andrewkim789]

I actually know why this happened now. I did a bit of research on the Outlook forums and saw that there is the same problem with others. The bug is caused when your inbox is empty. I emailed myself from another account, and Outlook is working again! It doesn't have anything to do with cookies or cache

 

[Marc Roussel]

I confirm that sending an email now Outlook.com seems responsive. Thank you for the hint. Hope Microsoft knows about it thought.