Outlook PDF preview bug due to PowerToys and Adobe Acrobat Reader conflicts

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Dec 17, 2013
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Adobe Acrobat Reader and PowerToys are causing a little trouble for Outlook.
outlook-windows-mail-2018-fixed.jpg

[h=2]What you need to know[/h]
  • There's an Outlook bug in the wild wherein PDF previews won't display properly.
  • Microsoft attributes the bug to two primary situations: A conflict with PowerToys or an issue with Adobe Acrobat Reader installation bitness.
  • There are workarounds available for the two aforementioned scenarios.
If you can't see PDF previews in Outlook, know that Microsoft has identified two particular conflicts that could be causing the issue. One is with PowerToys, and the other is with Adobe Acrobat Reader.

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