Plex app difficulties

[wapoz]

Does anyone else have issues with getting this app to work correctly or is it just me? It seems nearly every video format I try out (Avi, Mkv, MP4, etc.) gives a "Video failed to play" and "MF_MEDIA_ENGINE_ERR_SRC_NOT_SUPPORTED : HRESULT - 0xC00D36B4" error messages. I've had *minimal* success with getting standard def MP4 files to play, but other than that nothing works, especially high def content. I've tried different combinations of settings with no luck.

I've tried a variety of settings so far, but nothing seems to work. I get perfect performance from plex on my Win 8.1 laptop, a dell venue 8 pro, my lumia 920, and even on a crappy blackberry playbook. So why is my Lumia 2520 being such a pain in the ***? Is this just an issue with the lumia 2520, or with the Windows RT app in general? Are surface RT/2 users having the same problem as well?

 

[Laura Knotek]

Have you generated the logs for troubleshooting? https://plexapp.zendesk.com/hc/en-us/articles/201515547-Windows-8-Logs

 

[ttn1185]

I have no problems with AVI or MP4.

But can't play MKV with PLEX on Lumia 2520.

Other streaming devices around the house have no problems playing MKV through PLEX.