Problem getting free wireless charge plate with ATT preorder

[chriscookz]

Funny how on the site when you pull up the offer details it makes no mention of "While supplies last" and clearly states the promotion is good until 1-10-2013. I think the phone reps are clueless.

Where are those offer details?

In the media release Windows Phone 8 Smartphones Arrive at AT&T Nov. 9; Pre-orders Begin Nov. 7 | AT&T it clearly says "For a limited time and while supplies last, AT&T will also include a wireless charging plate ? free of charge ? with each purchase of a Lumia 920."

I'm wondering if we can still get the charging plates even if AT&T sold out at that Nokia website? Nokia Free Charger If so I will be going there 11/16 asap.

 

[timd28]

I ordered mine just now and the pop-up that tells you to get the free charging plate states *with a 2 year agreement. I am not up for an upgrade so it charged me the $49.99 for the charging plate.

 

[TenTwelve]

Where are those offer details?

In the media release Windows Phone 8 Smartphones Arrive at AT&T Nov. 9; Pre-orders Begin Nov. 7 | AT&T it clearly says "For a limited time and while supplies last, AT&T will also include a wireless charging plate ? free of charge ? with each purchase of a Lumia 920."

I'm wondering if we can still get the charging plates even if AT&T sold out at that Nokia website? Nokia Free Charger If so I will be going there 11/16 asap.

https://www.wireless.att.com/busine...gh Gloss Yellow)&promotionId=promo11210900035

 

[DocSc00teR]

Well, I've been getting the runaround on the free wireless charger all morning. Placed an order at 3 AM EST. Called at 7 AM. They ended up cancelling my order and redirecting me to Business Services. They tried to convert my account over to a Small Business Plan (which would have cost me more money, actually, with all our phones). They sent me back to re-order the phone, which I did. Still no free charger plate. I've probably talked with a half dozen AT&T reps today trying to get confirmation that the freebie is part of my order. (What is it with AT&T and bouncing us from department to department when they don't know the answer?)

FINALLY I got ahold of a rep who was patient and understanding. She did some checking with supervisors, who in turn checked with someone else -- all while I was still on the line. The Sales Department was told that because it was a press-release promotional, the wireless chargers will automatically be added with the phones when they're shipped. She said they were being told that from multiple sources.

HOWEVER, she also said that I should print out my invoice, print out a copy of the press release from the AT&T web site, and hold 'em until the phones arrive. In the event that there are no chargers with my new phones, I should take the paperwork to my local AT&T store (corporate owned, not franchised) and show it to them. She assured me that they would make arrangements to get the chargers to me for free -- either from their stock or by expediting a shipment.

The one thing I was told repeatedly was that I can rest assured that I'll somehow be getting chargers with my new phones. Yay.

Scott

 

[chriscookz]

https://www.wireless.att.com/busine...gh Gloss Yellow)&promotionId=promo11210900035

That brings me to a business page that I don't have a login for.

 

[VagrantWade]

Well, I've been getting the runaround on the free wireless charger all morning. Placed an order at 3 AM EST. Called at 7 AM. They ended up cancelling my order and redirecting me to Business Services. They tried to convert my account over to a Small Business Plan (which would have cost me more money, actually, with all our phones). They sent me back to re-order the phone, which I did. Still no free charger plate. I've probably talked with a half dozen AT&T reps today trying to get confirmation that the freebie is part of my order. (What is it with AT&T and bouncing us from department to department when they don't know the answer?)

FINALLY I got ahold of a rep who was patient and understanding. She did some checking with supervisors, who in turn checked with someone else -- all while I was still on the line. The Sales Department was told that because it was a press-release promotional, the wireless chargers will automatically be added with the phones when they're shipped. She said they were being told that from multiple sources.

HOWEVER, she also said that I should print out my invoice, print out a copy of the press release from the AT&T web site, and hold 'em until the phones arrive. In the event that there are no chargers with my new phones, I should take the paperwork to my local AT&T store (corporate owned, not franchised) and show it to them. She assured me that they would make arrangements to get the chargers to me for free -- either from their stock or by expediting a shipment.

The one thing I was told repeatedly was that I can rest assured that I'll somehow be getting chargers with my new phones. Yay.

Scott

In one of our midnight threads this was also mentioned. A rep told a few of that it would be shipped with the phone whether you add it to the order or not.