Question about my phone at Nokia Care...

[SoullessOnyx]

Hey, so I gave my phone in to Nokia Care on February 5th for battery repair. The guy a gave it into did not ask for my
Nokia Lumia 920's box, and all he did to protect it was wrap one sheet of paper around it.... Really? my phone has to
travel in the back of a van, to a factory and all this will be protected by a fin bit of paper?

So what happens if I get my phone back and it has a tiny scratch on it, I got the phone brand new so what happens if I get it back with a scratch.
or even some sort of small damage?

 

[N_LaRUE]

Did it go in the van right away? If not did you not think it might have went into a special pouch or box prior to shipping? They probably collect a bunch of phones and send them at once.

 

[SoullessOnyx]

Did it go in the van right away? If not did you not think it might have went into a special pouch or box prior to shipping? They probably collect a bunch of phones and send them at once.

I'm not sure, he just took my phone and told me he will contact me when it arrives back, then wrapped it in a bit of paper, that is all I saw, if there is ANY damage to it, it could be the tinniest possible scratch to ever be witnessed by any human.. EVER, I will demand a new phone as my Lumia 920 was damage free.

 

[Idzaudin Idz]

In Malaysia, they immediately repair the phone in a closed room.. After an hour, ready to pick it up

 

[SoullessOnyx]

In Malaysia, they immediately repair the phone in a closed room.. After an hour, ready to pick it up

Not here.. My older brother sent his phone off and needed to wait like a month.

 

[ratsttam]

Was this like at a store kiosk? They probably wrapped it with your information, and it'll be put in a padded box to be sent out with several others.

 

[altafmahmood]

Not here.. My older brother sent his phone off and needed to wait like a month.

hey the same thing happened with me. Gave it to the service center and they wrapped up in the same above mentioned way and they took more than a month to repair it. Hated that one month. Fortunately when it came back it was all wrapped up properly in a padded pouch.