Bit of a long story this one.
I bought a l920 on 21st December 2012 from phones4u then this year I got the 1020 on release day I was going to keep the l920 as a spare but told a friend at work that he could borrow it to see if he liked windows phones. So I reset it so he could set it up himself the phone never restarted and stuck on the spinning gears.
I contacted nokia and was told to send it back for them to look at I popped into a local carphone warehouse and they sent it away. on the online repair tracker it said that the phone was not covered under warrenty but that they had repaired it anyway for free. It also said it would say when it was back at the store they had told me that they would ring me as well.
After 4 weeks I was passing the store and popped in to see if it was in, they said it wasn't and would ring me. After 28days since the repair was completed I rang the number on the repair slip and the guy said it was back at the store so he rang them for me and it was there but because there was no name on the slip they did not realise it was mine!
So I went and got it, when I got home I was surprised to find that it was a new phone with charger, headphones and fully boxed as new.
anyway my friend at work liked it and bought it of me now after 2 weeks it has started flickering on the glance screen it is like a square with white lines where the time is being displayed.
so a few questions
1) how much warranty will there be on this handset purchase date for the original phone was 21/12/12 and he has the original invoice.
2) is this a hardware or software issue, anyone know of any fixes
3) if its faulty who should I take it to not keen on waiting 6 weeks again
4) I have a photo of the fault how do I post it
thanks for reading this!
I bought a l920 on 21st December 2012 from phones4u then this year I got the 1020 on release day I was going to keep the l920 as a spare but told a friend at work that he could borrow it to see if he liked windows phones. So I reset it so he could set it up himself the phone never restarted and stuck on the spinning gears.
I contacted nokia and was told to send it back for them to look at I popped into a local carphone warehouse and they sent it away. on the online repair tracker it said that the phone was not covered under warrenty but that they had repaired it anyway for free. It also said it would say when it was back at the store they had told me that they would ring me as well.
After 4 weeks I was passing the store and popped in to see if it was in, they said it wasn't and would ring me. After 28days since the repair was completed I rang the number on the repair slip and the guy said it was back at the store so he rang them for me and it was there but because there was no name on the slip they did not realise it was mine!
So I went and got it, when I got home I was surprised to find that it was a new phone with charger, headphones and fully boxed as new.
anyway my friend at work liked it and bought it of me now after 2 weeks it has started flickering on the glance screen it is like a square with white lines where the time is being displayed.
so a few questions
1) how much warranty will there be on this handset purchase date for the original phone was 21/12/12 and he has the original invoice.
2) is this a hardware or software issue, anyone know of any fixes
3) if its faulty who should I take it to not keen on waiting 6 weeks again
4) I have a photo of the fault how do I post it
thanks for reading this!
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