Reset Phone, Cant login to Microsoft Account

[Milan Bassi]

I reset my phone after updating to Windows phone 8.1 but, then I got an error when I try to add my Microsoft Account and wouldn't load the login. So I went to the add accounts setting and I still get the error when I click on the Microsoft Account option so I cant add my account. I keep getting the error code saying 800c0019 and keeps claiming it can't connect.

 

[rockstarzzz]

There was issue with outlook has been now resolved - check for your area - https://status.live.com/

 

[flacoman91_mndd]

I have the same issue. I had installed the first version of 8.1, and i just sold the phone on ebay, and I wanted to update it again before mailing it out. Turns out I can't sign in. I hope the service is just temporarily down and not a big bug in the first version of the 8.1 preview release.

 

[flacoman91_mndd]

never mind. Turns out I had the date and time set incorrectly. All signing in will fail if your date and time is not correct.

 

[MeHrDaD Shz]

I reset my phone after updating to Windows phone 8.1 but, then I got an error when I try to add my Microsoft Account and wouldn't load the login. So I went to the add accounts setting and I still get the error when I click on the Microsoft Account option so I cant add my account. I keep getting the error code saying 800c0019 and keeps claiming it can't connect.

I have the same issue. PLEASE HRLP ME

 

[Ed Boland]

I had a problem once with my MS account not syncing.. Had to turn off text message backup in settings.. and then it synced fine.

That, or just yesterday I had to reset my MS account password on the web, and then sign into the account on my phone with the new password.

 

[Steve Baker4]

Same problem,new to windows phone, have set up outlook account and tried to set up microsft account -still cant connect!

 

[TeknoBlast]

I had this issue a couple of times and for some reason, I don't know what the reason is, but the first I set it up, I had to be on the the phone's data connection, not on WiFi.

I know that sounds weird, but that's the issue I ran into. I was able to set up the WP via it's own data connection rather than on my home's WiFi connection.


Sent from my Surface with Windows RT using Tapatalk

 

[BastardPriest]

Before setting up the Outlook account set manually the correct date and time of the phone. :wink:

 

[Okwei Nortey]

pls where u able to solve that. because am still having problem

 

[Antony Vijies Stephen David]

Changing the date and time addressed this issue for me.

 

[hamed1991]

i have this problem what should i do?????
09360753529
hamed

 

[hamed1991]

plz help meeeeeeeeeeee

 

[Vuyani Maqunga]

Same problem,new to windows phone, have set up outlook account and tried to set up microsft account -still cant connect!

 

[Savage TnotchWolf]

How do we "reset" the time from the "RESET PROTECTION" screen

 

[johnjoy93]

So Everyone facing this Issue!!
In-case you guys didn't read it above, you have error because your Date and Time are set incorrectly!

Go to Settings -> Date and Time -> Turn off Automatic (this will be on by default after you reset) -> Set Correct Date and Time.
Then, Go to email and account's -> Add Accounts and add your desires account.

Maybe because of the same date and time issue, when on your carrier it set's automatically.

 

[Gloriana Michael]

pls where u able to solve that. because am still having problem

 

[praysgod]

please reset my nokia 635 phone

 

[e_pearl 1423]

How do we "reset" the time from the "RESET PROTECTION" screen