On day 15, one day past the 14 day return policy, the screen started to become all snow from time to time. In addition, programming code started showing up where icons used to be. They sent me a certified "Like new" device. The only thing I have to say so far is the screen doesn't dim at all. At least, not yet. I am disappointed that I got a "used phone" instead of a brand new one. I do hope I become a Nokia fan. Ironically enough, the Nokia rep was in the ATT store and couldn't help. He was as shocked as I was. I thought he could provide something for all my trouble. But he just handed it back and told me to call warranty claims. ��