Should I return my Surface and get a new one?

[TywinnLannister]

I have these two annoying bugs:
01. After using the computer for a while and/or doing some complex stuff, clicking my pen doesnt open OneNote anymore. I have to restart.. this happens very often. I did re-pair a few times. It doesn't help. I did download all the latest updates from Microsot and nTrig.
02. After coming back from sleep, I couldn't connect to my wifi.. it says limited. Recycling it with Airplane mode will make it disappear from the network list and I have to restart.

Do you think this is a software or hardware bugs?

Thanks

 

[badMojo69]

Yes get a new one if you have any doubt about yours being defective. If the same thing happens with the new one then you have to decide if the sp3 is something you can live with.

 

[tweedie]

02. After coming back from sleep, I couldn't connect to my wifi.. it says limited. Recycling it with Airplane mode will make it disappear from the network list and I have to restart.

I did read somewhere in wpcentral that the wifi issue coming back from sleep is a problem microsoft is looking into. I am guessing/hoping its a software issue.

 

[louisik1]

Do you think this is a software or hardware bugs?

Both software bugs - the WiFi is something many of us are suffering with and I'm sure MS is working hard to fix it. The Pen issue - I'd bet it's a software/driver issue and that you'd run into the same thing with another unit. I'd also bet the store will swap the unit for you without much hassle. It'd be good if you could figure out the steps to repro the pen issue - then you could submit the bug to MS, and we could try to repro it, and/or you could try to repro it at the MS store on a different unit.

 

[KJones75]

I have the same issue with my Wi-Fi. It almost seems to be happening more often lately, it didn't happen at all the first few days that I had my SP3.

I'm nearing the end of my return/exchange deadline for Best Buy. How certain is Microsoft that this is a software glitch and not a hardware problem? If it was software wouldn't everyone have this problem?

I think I had the same problem with my Surface 2 but it went away after a while. I can't remember if it stopped after a Windows update, or it I did something to fix it. I might have disabled the "allow this device to be turned off to save power" option, but my SP3 doesn't have that option (and it's not an ideal solution anyway).

Sent from my VPCF2290S using Tapatalk