A person that uses a Nokia Lumia 520 (which has Windows Phone 8.1 on it), recently got the following issues:
- in the People app, he found a contact called "Nomi"; he did not add this contact, and no one else added it because no one else used his smartphone;
- the contact "Nomi" that he found in the People app, cannot be deleted; all other contacts can be deleted;
- no one else accessed his Microsoft account from a desktop web browser.
Do you recommend doing a reset ?
Is this a known bug in Windows Phone 8.1 ?
Or could this be a case of phone hacking ?
Or is it a virus, or some kind of malware ? If yes, can a reset remove malware ?
- in the People app, he found a contact called "Nomi"; he did not add this contact, and no one else added it because no one else used his smartphone;
- the contact "Nomi" that he found in the People app, cannot be deleted; all other contacts can be deleted;
- no one else accessed his Microsoft account from a desktop web browser.
Do you recommend doing a reset ?
Is this a known bug in Windows Phone 8.1 ?
Or could this be a case of phone hacking ?
Or is it a virus, or some kind of malware ? If yes, can a reset remove malware ?
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