[Solved]Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

[Elton Jothi]

Hello,
Ever since i got my phone from repair my touch would not respond and a soft reset would fix it.
Yesterday, while i was using my phone the touch stopped working suddenly.
i did a soft reset more than 10 times and hard reset and removed screen guard too, still no luck.
Almost a week back my phone was sent to Nokia Care (Noida) from Nokia Care (Secunderabad) to get my vibrator replaced under warranty. Might have they screwed up with the touch?
Will this be covered under warranty or will it cost me??? Gonna take it to nokia care tomoz.
:unhappysweat::unhappysweat::unhappysweat:.

 

[DBDev]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

I think it should be covered by the warranty

 

[Abhinav Singh Chouhan]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

nokia is mother****er . I have same problem with my 920 and I submitted it to nokia care on 18th jan and still didn't get it

 

[Elton Jothi]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

I hope it will be covered under warranty cant wait untill tomoz :|..

@abhinav what problem did you have ? touch ?

 

[Abhinav Singh Chouhan]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

my touch is not working

 

[Elton Jothi]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

Oh okay so, did they do it on warranty ? or it costed you ?

 

[Abhinav Singh Chouhan]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

its free of cost b'coz it is in warranty

 

[Elton Jothi]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

Oh okay mine >12 months... i think nokia warranty is for 13 months almost in the verge of ending...
the warranty check still says in warranty though..
Good luck with your repair... i cant wait till tomoz and give it to nokia care...

 

[Abhinav Singh Chouhan]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

I also get it back on Tuesday

 

[ktl88]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

My 920 is having this flickering issue with the display.
I showed to Nokia Care when I had gone to pick up the replacement 620 for my bro.
I asked one of the Nokia Care representatives there and showed him my phone.
His reply:
Sir, this issue is not being addressed properly by the Nokia Care India. Most people I know are still having this issue even after giving it to the Nokia Care. In fact while addressing this issue, Nokia Care has spoilt the screen of several phones. Please don't give it. Just live with it as it won't be resolved and it most probably will come back with more damages.

So, I'm living with my 920 that has this flickering display. Another 10 days left for my warranty. I could not even extend the warranty, as the Lumia 920 warranty extension has been stopped since 1st Jan. Nokia, this was your first flagship device for WP8, and now this is how we're treated.
Anyways, learnt my lesson. Will definitely buy a Nokia/Microsoft phone, but one that is the most popular, so as to get better service.

 

[Elton Jothi]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

Everyone has the flikering issue with the display in lumia... Even i have...
but the problem i have here now is that my touch is completely not working i cant even use my phone.. i have no other option

 

[Elton Jothi]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

I also get it back on Tuesday

Did you recieve it yet ??
looks like even mine would really take a long time T_T.. N/a of parts...
Fkin coz of 925 crap... 920 is discontinued... >_>

 

[Elton Jothi]

Re: Lumia 920 Touch Stopped Working, India Nokia Care Experts Anyone?

OK BUMP..
I finally received my 920 a week back..
They told me they replaced the phone except the Outer case..
i do notice the IMEI and the Display has been changed, dont know what all they have really changed inside...
but So far its been good and they did it for free
Also to mention the Screen Flickering issue and dust on the FFC has also been resolved..
Thanks to Nokia Care India... Hope everything will be fine and normal from now on...