Speech recognition doesn't work, anyone else?

[jimmyjunk30]

So it turns out voice input is not working on my 920.

Holding down the Windows key brings up the voice input screen, but it does not register anything when I speak.

Anyone else seeing this issue. I suppose I could try resetting the phone but am not sure its worth it.

 

[zolgi]

What do you say to it?

 

[jimmyjunk30]

It doesn't matter what I say, it literally doesn't hear anything. Its like the speaker isn't working.

 

[Tyresian]

Did you confirm that speech recognition is enabled? Settings > speech > Enable speech recognition service.

 

[jimmyjunk30]

Yeah settings seem correct, its looking for voice input it just can't hear me for some reason.

 

[Landsharkk]

Have you tried using the speakerphone during a call? Find out if the person on the other end can hear you.

 

[jimmyjunk30]

Hmm, that's actually a good idea...

 

[TomHensley]

Mine works, just tried it. What is your process?

Here is what I'm doing...

Hold windows key to get speech app open.
Click "Speak" if it is the first time use (this messed me up at first, initially it isn't listening until you click "Speak" then after that first use it seems to go straight into its ready mode)
Say something like "Text Mom"

Does it respond to you, "Sorry, couldn't hear anything"? Are you getting that far?

 

[jimmyjunk30]

Yeah, it's saying can't hear anything. And speaker phone works fine.

 

[Eric Immerman]

This is happening with me as well. Voice and Song recognition do not work. Also, when this occurs I cannot get audio when I record a video using the camera. Speaker phone does seem to work. Is this consistent with everybody else?

 

[GSOgymrat]

I'm not having any difficulties. I can use Bing, One Note, call people, text, etc with voice commands perfectly fine.

 

[rockstarzzz]

Hard reset is due. Now with everything being backed up and restored automatically, I think unless you are a hard hit gamer, go for a hard reset and see if that helps?

 

[jimmyjunk30]

Op here, hard reset did not help me. I had to exchange for a new phone.

 

[Eric Immerman]

Crud, I am hard reseting as we speak. Seems to take a long time. Once you exchanged for a new phone did the problem go away? Meaning it is not some app we installed screwing something up?

 

[Eric Immerman]

OK. Hard reset did not solve the problem. I am past my 14 day return period but AT&T has agreed to overnight me a new one for free. She also did some research on the phone and said that this issue is not written up as a known issue for the Lumia 920. I was actually surprised at how much detailed info she took and she said she was typing into a second system that is a Nokia issue database that Nokia takes very seriously. Don't know if what she said was true or not. But I very much appreciated that fact that she was taking the time to properly document the issue. You can't ask for more then that.

 

[jimmyjunk30]

Yeah, the new phone is perfect with all the same apps installed.

Seems to be a fairly uncommon issue, you are the only other case I have heard of.

 

[maceball]

I'm having a similar yet different problem... Mine can hear me it just takes me about 6-7 tries for the phone to get what I say correct, sometimes I give up. I never had this with my 710.

 

[MaxPower203]

Yeah, the new phone is perfect with all the same apps installed.

Seems to be a fairly uncommon issue, you are the only other case I have heard of.

Someone should ask: are you gentlemen mimes? If so, I MAY have found your problem. "Man Trapped In A Box" is not a viable voice command.

 

[SlippyDagger]

I'm having the same issue as well. It didn't start until after the Portico update for me, so it gives me hope that its a software bug and not the device itself. Voice calls still work as usual (speakerphone as well) and the problem seems to come and go (though its broken more often than working). I've reset my phone 3 times and no luck, so that won't solve the issue.

 

[Cormango]

I've had a strange issue where audio stops working. No sounds work, speech doesn't work, and the camera won't record any audio either. A simple reboot resolves the issue. It's only happened twice since I got the phone in early November so I'm not really concerned.