Surface 2 is stuck in the blue screen of death.

[monkeypimp]

MYSurface 2 is stuck in the blue screen of death. It says its collecting info and will restart for you. but it just sits at 0% complete and won't let me restart. What do i do? I shut down because I was trying to watch a video but the audio wasn't working so I tried to restart and this is what happened. What do I do?

 

[hagjohn]

Hold down the power button until it restarts.

 

[cbreze]

I get the blue screen a lot, maybe 4 or 5 times a week anyway. Twice today so far. Is this a windows thing? Having to reboot just out of the blue? At least its not getting stuck during the process. Yet.

 

[Daylife]

Defective device. Mine has gotten ZERO bsod.

 

[gilles beesley]

Is it the nonpaged area bsod error? If so its due to the tegra 4 driver.

Do a files refresh.... if you still get it you either need a recovery USB stick taken from a working surface and use that to launch the recovery on your device and do a full restore. Or if you can't get one, get a replacement device.

 

[smoledman]

To me this highlights why Microsoft should go fully vertically integrated and make their own ARM chip, like Apple.

 

[photobriangray]

To me this highlights why Microsoft should go fully vertically integrated and make their own ARM chip, like Apple.

I tend to agree. We may see it eventually, but it explains the limited number of chipsets for the phone OS.

I was getting the BSOD issue, did a refresh, good for three restarts now between updates and testing. Sound seems much better.

 

[monkeypimp]

So I was able to reboot by holding down the power button. It then came up to a BitLocker recovery screen where i had to get a key and enter it. Then it went to the BSOD again and sat there. I rebooted again and it booted up normally. Definitely weird. But glad I was able to get it working again. Is there a way for me to make a backup on a flash drive so I can fix the issue if it happens again and locks up?

 

[monkeypimp]

This is the error i had recieved. PAGE_FAULT_IN_NONPAGED_AREA

The first time it was a different error but I can't remember what it was for sure because i tried to reboot before i searched the error.

 

[hagjohn]

I had graphic issues (and issues with freezing while updating, which I think added to the problems.) until I refreshed my Surface 2... with the firmware (12-10-13) being the first update to the machine. I haven't had a single issue since and I've used it pretty heavy since the 10th.

 

[livekyle]

Hi,

I justed wanted to let you know that I just had the same Problem...well in another order but basically the same. I wanted to boot my Surface when it suddenly asked for my BitLocker key. I had already read about that bug so I wasn't totally surprised but it still got me mad that my device does this c**p now, too. Well, I wanted to enter the key when it suddenly showed the BSOD with error "driver_irql_not_less_or_equal". Just like yours, mine also sat at 0% for some time so I decided to "kill" it by Holding the power button. Then I rebooted again and it came up with the BSOD with error " PAGE_FAULT_IN_NONPAGED_AREA". I killed it again and then it rebooted just fine. So you're not alone with that issue

What do you guys think? Is it just sluggish Software or is there a high chance that my device is defective?

 

[qufuhuvi]

It was like that for me too. Have you tried this bsod guide? It's what helped me resolve the blue screen.