Surface 3 won't turn off from start menu, why?

[Windows Central Question]

surface 3 wont turn off from start menu

Only way to turn off is to press power button for 30 seconds

 

[Chintan Gohel]

Re: surface 3 wont turn off from start menu

Only way to turn off is to press power button for 30 seconds

weird question: is there a shut down button like sleep and log off?

 

[JAG58]

Re: surface 3 wont turn off from start menu

Yep! None of these work either!

 

[etphoto]

Re: surface 3 wont turn off from start menu

I hate to ask such a basic question, but . . . are you fully updated?

 

[JAG58]

Fully updated, checked for viruses etc.

 

[3earnhardt3]

Look in your update history for a firmware update dated 7/23/2015. My machine failed to install this firmware update at some point in the past and then "successfully" installed at a later date. After the "Successful" install date I lost the ability to shutdown, restart or go to sleep. I refreshed, reset, complete re-installed and would always run into an issue after that update. My machine came with 8.1, so I re-imaged it using the factory image provided by the Microsoft support site and it runs great now, albeit without W10.

 

[JAG58]

Thanks for your feedback, that's the best info received to date! I can confirm what you also went through, except that i stupidly reinstalled W10 thinking i had an update issue related to that 7/23/15 file since it failed a few times before finally installing. Guess we are on the right track. Any others out there have an issue with this and anyone know of a solution? Maybe i should go back to android and use window apps!! way easier to control. Getting so despondent with W10.

 

[Telstar1948]

Was your reinstall of Windows 10 a clean install? My S3 came with Windows 10, which doesn't necessarily mean much; however, I've simply not had issues with my S3 at all. It simply does what it's supposed to do. I have had a few display driver problems, maybe 3 times, but that hasn't happened now in weeks. I realize this doesn't help your situation, just know that there are S3's out here that are working correctly with Windows 10.

 

[JAG58]

Yes, my reinstall of Windows 10 was clean. Too many bugs occurring on a frequent basis especially for a leading manufacturer of technology. Just ask New England Patriots!!!!