Surface RT wont boot!

[Masrati]

Hello,

I am just wondering if anyone would have an insight or would be able to help me with my issue?

My surface RT recently became stuck on the surface splash screen and will not advance, I have tried refreshing it etc but it wont even bring up that menu. Is it possible to recover at all or is it an expensive paperweight?
I bought it from someone off ebay so cant even use the sale of goods act to get MS to repair or replace it through that despite it already having had a warranty repair for a separate issue.

I have tried searching various forums and the internet but there doesn't seem to be much information so if anyone has any ideas it would be much appreciated!

 

[broughshane]

Hi ! have you tried volume down along with the power button for 20/60 second hold. Also, you could head to winrtsource.com . more surface tricks and tips there.

 

[Masrati]

Yes I have tried the volume down with power button, sometimes it flashes up the surface splash screen quickly once or twice but at the end of it always the same result.
Thanks for the suggestion I shall go look there and see if there is any way to resolve my issue

 

[RajeevT]

Have you tried creating a USB recovery drive and booting from it as instructed here?

 

[colinkiama]

Hello,

I am just wondering if anyone would have an insight or would be able to help me with my issue?

My surface RT recently became stuck on the surface splash screen and will not advance, I have tried refreshing it etc but it wont even bring up that menu. Is it possible to recover at all or is it an expensive paperweight?
I bought it from someone off ebay so cant even use the sale of goods act to get MS to repair or replace it through that despite it already having had a warranty repair for a separate issue.

I have tried searching various forums and the internet but there doesn't seem to be much information so if anyone has any ideas it would be much appreciated!

Maybe it's a sign that you should upgrade to a surface pro 3

 

[RajeevT]

Maybe it's a sign that you should upgrade to a surface pro 3

I'd love to do that with mine if you'll fund the upgrade.

 

[Masrati]

Would love to upgrade to it, could replace the laptop too, but the small matter of funds is going to put a stop to that

And yes I have tried the USB stick and refreshing it but I cant even get a menu to do that!

 

[RajeevT]

If it's not even booting from the USB recovery drive then you might have bricked it. Best thing to do probably would be to contact Microsoft and see what they have to say about it. Perhaps they have another fix that you can try.

 

[Masrati]

I did nothing to brick it, simply went to use it one day to find it warm to the touch and on the surface screen. I have contacted MS and tried everything they suggested however I refuse to pay ?150 to repair/replace it when the fault may be relatively simple and cheap, not only that but its only a little bit more to upgrade to the surface 2 now.

At the moment I just want to see if it is recoverable before making a decision as to what else to do as I am not exactly flush with cash at this moment in time!

 

[Masrati]

Well found out what the issue was, the Tegra 3 chip had over heated, quite an easy fix to do myself and only cost ?30 rather than the ?150 MS wanted

 

[RajeevT]

quite an easy fix to do myself and only cost ?30 rather than the ?150 MS wanted

Details please, might come in handy one day.

 

[Masrati]

What more info do you need? I had to replace the logic board the CPU/GPU was on. I remember now that before it completely went, the screen would "chequerboard" in a few apps which in hindsight indicates a GPU fault.

 

[RajeevT]

Thanks for the info. Where did you source the replacement logic board for ?30?

 

[Masrati]

eBay in the end, but only because the seller was local, it was on other sites for not too much more both new and used

 

[Bobvfr]

This happened to my wife's Surface 2, contacted MS, first they sent out a boot stick but it wouldn't boot from that so they just sent out a replacement Surface 2, service was fantastic.


Bob