Tech support?

[Snoops8]

I have a problem using the office app, and I haven't been able to resolve it. After posting it on another forum nobody's responded either.

Does Microsoft have some sort of tech support email?

 

[OuHiroshi]

Probably here: Windows Phone Support | Xbox LIVE, Windows Live, & Zune | Windows Phone 7

 

[Snoops8]

Thanks, but I've been there before -- it's essentially a FAQ. It says if you have any problems, post in the forum or contact T-mobile or HTC. I've already posted in the forums, and there are a ton of people who don't have questions answered, so I'm not holding out hope there. As for T-mobile or HTC -- they're not going to have any answers for an OS related problem.

 

[KingCrimson]

Tech support is where Apple has the upper hand. When your iPhone is on the fritz you go to an Apple Store. If a Windows Phone is having problems, where do you go?

 

[OuHiroshi]

Tech support is where Apple has the upper hand. When your iPhone is on the fritz you go to an Apple Store. If a Windows Phone is having problems, where do you go?

Apple products are easier to support because there's only a few models of iPhone, Macbook, iPad available. Windows devices on the other hand have too many models for a store to support. It's a double edge sword really.

 

[anon(5335877)]

Thanks, but I've been there before -- it's essentially a FAQ. It says if you have any problems, post in the forum or contact T-mobile or HTC. I've already posted in the forums, and there are a ton of people who don't have questions answered, so I'm not holding out hope there. As for T-mobile or HTC -- they're not going to have any answers for an OS related problem.

Hmm, maybe try their Twitter or Facebook?

 

[Seketh]

I have a problem using the office app, and I haven't been able to resolve it. After posting it on another forum nobody's responded either.

Does Microsoft have some sort of tech support email?

What's your issue? Just curious.

 

[Snoops8]

Tech support is where Apple has the upper hand. When your iPhone is on the fritz you go to an Apple Store. If a Windows Phone is having problems, where do you go?

Hey, actually that's a pretty good idea. I'll stop by a Microsoft store and maybe someone will know a thing, though I kind of doubt it. It seems to me they try to push tech issues off to the carriers and OEMs.

Hmm, maybe try their Twitter or Facebook?

Another good idea. I don't have facebook or twitter though, but I guess I can always create a dummy account. I'll look up that Ben guy tomorrow if the store idea fails.

What's your issue? Just curious.

Basically, the Office app doesn't work. At all. I can only access files using Skydrive, which is kind of a pain, and I can't create any new files because Office can't sync or display stuff properly.

It worked initally just great, but after resetting my phone and even replacing the phone(both for unrelated issues - it was a hardware malfunction), it hasn't worked.

Here's my other more detailed post:
http://forums.windowscentral.com/os-discussion/188968.htm

I've tried these forums, posted in XDA and even in Microsoft's own troubleshooting forums (where Microsoft recommends people post at) but no answers. Heck, Microsoft's troubleshooting forums have 50+ pages of unanswered problems.

Take a look at these posts:
Windows Phone - Microsoft Answers