The shutter on my Lumia 1020 gets stuck?

[Loui Hernandez]

I have had my Lumia 1020 since around May 2014. At first it worked great and I had no problems with it, but a few months ago as I started to use the camera more and more, the shutter started getting stuck. It can happen at the worst such as when I'm at a concert or a family party. I usually have to restart the phone, re-open any app that uses the camera, and close it out.

My girlfriend got her Lumia 1020 before I did, but she always had the problem. I thought that getting the preview for developers would help, but it didn't. I have also tried resetting the camera. If anyone has any ideas on why this is happening or what I can do, I will gladly listen.

Thank you

 

[Skamath]

These cameras from what I know have a manual shutter, chances are it might be something to do with apps.

I would say hard reset the handset and reinstall all cam apps one by one and see which one might be causing it. The odds are huge that 2 1020's have a hardware fault. As a last resort the handset is still under manufactures warranty, take it back.
Cheers

 

[mattmarenic]

I have same problem. I also thinking about hard reset, but for now doesn't have time to make hard reset and re-install everything. As you mention phone restart help. I mostly use Lumia Camera (ex Nokia) and looks like app is main reason for problems. But problem knows to happen in other app too (6tag).

 

[gpobernardo]

I have had my Lumia 1020 since around May 2014. At first it worked great and I had no problems with it, but a few months ago as I started to use the camera more and more, the shutter started getting stuck. It can happen at the worst such as when I'm at a concert or a family party. I usually have to restart the phone, re-open any app that uses the camera, and close it out.

My girlfriend got her Lumia 1020 before I did, but she always had the problem. I thought that getting the preview for developers would help, but it didn't. I have also tried resetting the camera. If anyone has any ideas on why this is happening or what I can do, I will gladly listen.

Thank you

I've been experiencing the same issue a few weeks back, and I've posted a thread on it with "Heart-stopping experience" in the title. However, the latest Preview for Developers update (8.10.14203.306) seems to have resolved the problem since I have not yet encountered it again - I just took over 400 shots in one day without experiencing it.

 

[mattmarenic]

I also have feeling that problem is when you move 1020 too much as lens is not fixed.

I find that this happen (mostly) when I finished my running.

 

[yeoldgreat1]

I've had the phone for a year now and this has been bugging me a lot. Whenever I take a picture, the phone just says "Saving" and never gets any further, if I go back to the home screen and try to open a camera app, I only get a black screen.
I'm using the latest PFD firmware (14203) and still have a problem. I've noticed it happens with Nokia Camera, Whatsapp and others. The only thing that fixes it is a soft reset.

 

[yeoldgreat1]

As the fault may be down to the lens not being mobile enough after a lot of movement, I wonder if a little shake of the phone before opening the camera app will be enough to loosen off the mechanism and stop it from freezing. I'll give it a try over there next week or so and let you know if my phone fails again.