The Zune Client won't recognize my Credit Card.

[Winterfang]

I know the card is good since I have use it already but I don't have much experience with credit card.

I'm getting an "This Credit card info isn't valid. Please enter the correct card info and try again"

=(

 

[HeyCori]

Double check for any misspellings. The credit card info has to match up almost exactly with your bank records, so you might want to double check that too. Also, are you in the US or international?

 

[Winterfang]

I'm in Puerto Rico, does that mean I can't buy apps?

 

[Exomondo]

Give me your credit card number and I'll try putting it in j/k

Seriously though i had the same issue when i changed my credit card and had to add it to my XBox Live account...not sure what the issue ended up being but I called up support and they put it through for me.

 

[CJ Thunder]

What kind of card is it?
Does it work on other MS services like Xbox?


I had the same issue in December, I will try and help.

 

[1jaxstate1]

Well the Marketplace is down, and has been down for a day or so. Wonder if that has something to do with it.

 

[jimski]

Your card address has to match your Zune / Live ID address exactly. Street, town, etc.

Sent from my HTC Surround using Board Express

 

[Winterfang]

^ Where can I check that?

 

[jimski]

Think you have to go to Zune/Settings/Account/Contact Info. Your contact info needs to match your credit/debit card info.

Sent from my HTC Surround using Board Express

 

[Winterfang]

Think you have to go to Zune/Settings/Account/Contact Info. Your contact info needs to match your credit/debit card info.

Sent from my HTC Surround using Board Express

Uh Oh!

I got another error in there.

"CONTACT INFORMATION ERROR

Can't update your contact information etc...

I'm out of luck.

 

[Rico]

Call Zune support or contact @zunesupport on Twitter. Both are very helpful. I had a similar issue when trying to add my credit card for Zune Pass and had to call Zune support. They were very helpful and resolved the issue quickly.

Sent from my SGH-i917 using Board Express

 

[Winterfang]

I had done everything, I even went to Microsoft billing site. I hope this card can made online purshases, I'll ask the bank on monday =(