A few minutes ago, I called AT&T here in Las Vegas and spoke with a support rep named "Roger". I asked him to tell me, "if he knows" WHEN the Amber update would be coming out.
His first question to me, "how long have I had my phone?"
Right there I got worried since what does it matter how long I had it? But I answered, and he put me on hold.
When he came back he said, "should be next week. System, Navigator and some other things are coming out at the same time so you will get all of those updates."
Already I suspect he isn't focused yet.
Then I asked, "The update I'm talking about is the AMBER update for the Nokia Lumia 920."
I said further, "If you don't know, then you don't know, but if you know, when, will the Amber update coming out."
Now I gave him all kinds of opportunity to get out of the question, but Roger put me on hold again. And this time, I laughed at his answer to keep from saying what I really wanted to say.
When he came back, Roger actually said, and I quote, "Ohhhh that update is scheduled to be released on the 31st of this month."
I said "Sir, there is only 30 days in September."
Then rather than giving up he actually said, "..well, when they say September 31st, they actually mean MIDNIGHT on the 30th"
I said, "well would that not be October 1st?"
He stuttered something and that's when I really laughed in his face, told him to have a good day and hung up. smh. I thought I was talking to a rep from Sprint.
His first question to me, "how long have I had my phone?"
Right there I got worried since what does it matter how long I had it? But I answered, and he put me on hold.
When he came back he said, "should be next week. System, Navigator and some other things are coming out at the same time so you will get all of those updates."
Already I suspect he isn't focused yet.
Then I asked, "The update I'm talking about is the AMBER update for the Nokia Lumia 920."
I said further, "If you don't know, then you don't know, but if you know, when, will the Amber update coming out."
Now I gave him all kinds of opportunity to get out of the question, but Roger put me on hold again. And this time, I laughed at his answer to keep from saying what I really wanted to say.
When he came back, Roger actually said, and I quote, "Ohhhh that update is scheduled to be released on the 31st of this month."
I said "Sir, there is only 30 days in September."
Then rather than giving up he actually said, "..well, when they say September 31st, they actually mean MIDNIGHT on the 30th"
I said, "well would that not be October 1st?"
He stuttered something and that's when I really laughed in his face, told him to have a good day and hung up. smh. I thought I was talking to a rep from Sprint.
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