Unable to upgrade to Windows 10 for smartphones

[PaulineSinclair]

I am currently using Lumia 630 but I cannot upgrade from windows 8.1 to windows 10. I don't understand why even when updating with PC

 

[Ryujingt3]

I am currently using Lumia 630 but I cannot upgrade from windows 8.1 to windows 10. I don't understand why even when updating with PC

What is the error message you get? Can you tell us more about what happens please?