Hey guys,
I've got an AT&T 950 that I picked up about six weeks ago. Accordingly, I'm well beyond the 14-day return policy but I want to get rid of this piece of junk, which is easily the worst phone I've ever owned. I may have posted about this in another forum but I can't remember.
Here are some of the issues I've been facing:
- Locks up at least twice a day
- Watching YouTube videos in Edge often causes the phone to restart
- It occasionally restarts and/or locks up during phone calls, which is SUPER convenient
- Battery life is disappointing at best
- Bluetooth connectivity is iffy in different vehicles
- Speakerphone hasn't worked on several occasions, necessitating calling the person back
- With Windows Hello enabled the phone is always warm, though it randomly got hot to the touch last night for no reason (Hello was and still is turned off)
- The camera *literally* takes one minute to finish "adding the finishing touches" to photos (I timed it)
- It locked up today while I was using the flashlight ...
What should I do, take it to a Microsoft store to see if they'll exchange it? I've tried going to AT&T in the past and they're absolutely awful -- dismissive and basically unwilling to help.
Should I perform a reset? If so, how do I do that and will it make any difference?
Have any other AT&T victims ... I mean, customers received the latest firmware update, .36 IIRC? Is there a way to force this update?
I don't need 18 million apps or games. All I want is a good browser, a nice e-mail client and a decent maps application. I want a handset that's reliable, fast, smooth and simple, things that Windows Phone always used to stand for. I've owned these devices exclusively since I got my first smartphone about five years ago, the Samsung Focus if any of you remember. During that time I've been quite happy with the platform, but Windows 10 Mobile has undone all of that.
My buddy's owned every other iPhone (all on AT&T) since the original came out in 2007. He basically NEVER has issues with anything ... ever. They're rock-solid and, as Apple always claims, just work. I want that, too, and the Lumia 950, or maybe this particular device, fails to deliver on so many levels. I'm ready to switch to iPhone -- and never look back -- if things do not improve soon.
Thanks!