weird issue help needed

[fadi dababneh1]

Hello guys i seem to have a bit of a weird issue when i first bought my lumia 630 its resolution was perfect i could see all the fonts on the tiles and it was the way it should be and everything was perfect but after i updated my software the phone was no longer the beautiful lumia that i had and i could no longer read the fonts on the tiles no more and the apps i open like facebook show me the photos on my news feed and they look awful and when i open google images the images load with a horrible resolution . I believe that this software has lowered my phones resolution and i tried nokia software recovery tool and nothing happened. Please i need help in this one horrible thoughts of selling my lumia is coming through my mind everyday when i look at my phone. I want my old lumia back

 

[Ed Boland]

Have you tried a soft restart? Reboot your phone by holding down the power button and volume down together until it vibrates.

 

[Vitaliy Radovanski]

How did you update?
You could've got a virus with a third-party update.

 

[fadi dababneh1]

i tried a soft reset and a hard reset and a factory reset a couple of times still no luck
I updates my phone in the normal way i just went to setting and phone update i dont think there is another way and after i updated it and the issue happened i tried nokia software recovery tool and the issue was not resolved

 

[980z]

Phone resolution is a hardware thing that can't just be lowered by a software update.Try to adjust your data saving settings from the data sense app. That might fix the downloading of low res photos. You could also try to adjust the font size and display from the 'ease of access' and display profile settings. Hope that fixed the issue.

 

[980z]

How did you update?
You could've got a virus with a third-party update.

Updates to the Nokia Windows Phones are approved and certified. You can't get any kind of virus and malware on Lumia phones.

 

[fadi dababneh1]

my data saving are off and still low resolution pics and as far as i know you cant change the font on windows phone not on my lumia and could u please tell me more about how to change in the ease of access thing that would be great. and thanks for everyone for trying to help me loving this community

 

[980z]

There's a slider to change the font 'Size' in the ease of access settings. Also are a number of options related to how fonts are displayed in the web browser under the 'Browser Caption' settings tab.Try them, hope that helps!

 

[fadi dababneh1]

i have tried it and it only changes the font but it didnt help in the low quality of pics and tiles on my lumia unfortunately

 

[980z]

Can you post some screenshots then...