- Jul 4, 2015
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What happened to the quality of Nokia Handphones
I am using Nokia Lumia 720 for two years now. Ever since I had purchased the set, there has always been some or other problem with the handset but still being minor problems, I had always managed its repair on my own. However this time I am compelled to write this email with serious doubts on the quality check of the always reliable brand NOKIA.
Towards the end of last year, I had got my Nokia Lumia 720 screen changed due to the screen damage because of my own fault. To ensure the genuiness of the product, I got the screen changed with the original one for INR 7,500/- from the Nokia Priority Centre in Noida
To my utter surprise, again in a short span of time, there again has arisen a need to replace the screen since the three touch button on clipboard has stopped functioning. I again visited your Nokia priority centre and they have the same reply that the entire screen will be changed again and the warranty of the last screen was only for a month.
What I fail to understand is that ?Has Nokia dropped its quality to such an extent that a Nokia handset cannot last for long whereas there was a time when Nokia was known for its durability among any other brand.? Also, from the above incident I am forced to believe that it could have been better to buy the not so genuine screen at a cheaper cost since the original also did not last for long.
I hope you will understand that for a middle class person it is not easy to change handsets in small durations and a buying decision is done keeping ?durability? as the most important feature and so I had chosen NOKIA as my choice among the other competitive brands. However it is so unfortunate to mention that I have all the reasons to regret my choice.
Your customer care is also of no help.
What should i do now?
I am using Nokia Lumia 720 for two years now. Ever since I had purchased the set, there has always been some or other problem with the handset but still being minor problems, I had always managed its repair on my own. However this time I am compelled to write this email with serious doubts on the quality check of the always reliable brand NOKIA.
Towards the end of last year, I had got my Nokia Lumia 720 screen changed due to the screen damage because of my own fault. To ensure the genuiness of the product, I got the screen changed with the original one for INR 7,500/- from the Nokia Priority Centre in Noida
To my utter surprise, again in a short span of time, there again has arisen a need to replace the screen since the three touch button on clipboard has stopped functioning. I again visited your Nokia priority centre and they have the same reply that the entire screen will be changed again and the warranty of the last screen was only for a month.
What I fail to understand is that ?Has Nokia dropped its quality to such an extent that a Nokia handset cannot last for long whereas there was a time when Nokia was known for its durability among any other brand.? Also, from the above incident I am forced to believe that it could have been better to buy the not so genuine screen at a cheaper cost since the original also did not last for long.
I hope you will understand that for a middle class person it is not easy to change handsets in small durations and a buying decision is done keeping ?durability? as the most important feature and so I had chosen NOKIA as my choice among the other competitive brands. However it is so unfortunate to mention that I have all the reasons to regret my choice.
Your customer care is also of no help.
What should i do now?