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When I make a call, the screen goes DARK automatic even after keeping phone in my hand. Why???

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Windows Central Question

I know that the proximity sensor is there which automatically black out the screen we take our phone nearby to our ear. But I am facing problem just (time tends to ZERO) after making the call. Also when I try to add another call for conference, it does not responds.
Kindly suggest ...


New member
Jun 5, 2013
Do you by chance have something covering the upper part of the screen? Like a screen protector that doesn't have cutouts for the camera and other sensors at the top.