Why can the person I am trying to talk to not hear me.?

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Windows Central Question

Simply put I can hear the person on the other end of the line but they can't hear me.
 
Simply put I can hear the person on the other end of the line but they can't hear me.

Hi there - I'm afraid we're going to need a bit more information to help you out. What type/model device are you using? Is this problem happening with everyone? Or just one person?

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This is a Lumia 640 and the problem is with everyone. The phone actually belongs to a friend and with all calls she can hear us but we are not able to hear her.
 
This is a Lumia 640 and the problem is with everyone. The phone actually belongs to a friend and with all calls she can hear us but we are not able to hear her.

then it looks like there's something faulty with the mic - is it under warranty?

Just to be sure it's the mic, can you try a whatsapp or skype call?
 

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