Why can't I create a new folder?

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Windows Central Question

Why can't I create a new folder

As a complete technophobe I have just started with windows 10. And cannot use any shortcut or other means to create a new folder to store files in. Just get the blue circle of waiting.....waiting.....waiting..........then 'not responding' and I have to shut down the document folder and try again......and again.........
 

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