Why can't I download PowerPoint from Onedrive on my Lumia 635?

[Windows Central Question]

why can't i download powerpoint from onedrive on lumia 635

i saved a powerpoint presentation in my onedrive and was able to open it just fine. then i made some changes to it, deleted the old version and uploaded the new version in my onedrive. now it won't download and sometimes gives an error about not being connected to the server, but my data and wifi are on. anyone else ever have this problem, or know how to resolve? thank you.

 

[AV2RY]

Re: why can't i download powerpoint from onedrive on lumia 635

Did you try open it thru Office app?

 

[ksaenz04]

Re: why can't i download powerpoint from onedrive on lumia 635

yes i tried it through the office app and the onedrive app

 

[AV2RY]

Re: why can't i download powerpoint from onedrive on lumia 635

If you haven't done this yet.. on PC move that file to any folder you got in OneDrive and try open it again