Why can't I get a backup of my contacts from my Microsoft account?

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Windows Central Question

why i can't give backup my contacts from microsoft account?

I reset my lumia 730 phone and after that i add my account and sync that. But i cant get my contacts in my phone. Tell me what is the problem.
 

Maurizio Troso

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Re: why i can't give backup my contacts from microsoft account?

I reset my lumia 730 phone and after that i add my account and sync that. But i cant get my contacts in my phone. Tell me what is the problem.

Check in settings, account if by chanche there's a message Attention Required. Did you insert the 6 digits identity verification key ?
Sync with backupped OneDrive info is always automatic, so try change wifi network or use 2G / 3G carrier
 

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