Why can't I get a backup of my contacts from my Microsoft account?

[Windows Central Question]

why i can't give backup my contacts from microsoft account?

I reset my lumia 730 phone and after that i add my account and sync that. But i cant get my contacts in my phone. Tell me what is the problem.

 

[Maurizio Troso]

Re: why i can't give backup my contacts from microsoft account?

I reset my lumia 730 phone and after that i add my account and sync that. But i cant get my contacts in my phone. Tell me what is the problem.

Check in settings, account if by chanche there's a message Attention Required. Did you insert the 6 digits identity verification key ?
Sync with backupped OneDrive info is always automatic, so try change wifi network or use 2G / 3G carrier