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Why can't I open some of my online files on my Surface?

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Windows Central Question

why cant i open some of my online files on my Surface?

In some of my folders I can open 'online' files ok but in others I can't - it says 'online only' but a box comes up saying there is a problem with OneDrive. I click on 'sync now' and still nothing changes.

How can I fix this?

Sandy
 
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