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Why can't I reset my Nokia Lumia 720?

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Windows Central Question

Nokia Lumia 720 cannot reset

My nokia lumia 720 is hung, I have tried volume button+ power off but still the phone is hung, cannot use it. I can hear someone calling on my phone but cannot pick up as nothing is displayed on the phone.


Retired Ambassador
Sep 26, 2014
Re: Nokia Lumia 720 cannot reset

What happend when you did a soft reset (hold the volume down and power button untill the phone vibrates)
Did it power off and restarted and did you see the goodbye and windows logo?