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Why can't I update to Windows 8.1?

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Windows Central Question

Can't updat to windows 8.1

I bought a Dell XPS Duo 12" laptop with windows 8 preinstalled. As the 8.1 update came out, I updated and everything was working fine. Then a few pop ups and adverts came and really slowed down my computer so I thought of resetting my whole computer to its factory settings assuming I will be able to update to windows 8.1 later again. However, after resetting and installing the necessary updates for windows 8.1, I could not find it in the store. I then searched for it for a few minutes and click the 'learn more' from a windows 8.1 app that could be installed on the store. It led me to the updating windows 8.1 page. However this time it said 'Sorry, this update isn't available for your PC, or you might be running an edition of windows that doesn't support updating from the store' I have tried everything I can such as download all the Microsoft tools and troubleshooters