Why does the Lumia camera not work on my 640 XL?

[Mary B1]

Why does Lumia camera not work on 640 XL

A while back my Lumia camera stopped working. I gave up resetting and retrying the install and went for a 360 Sight camera as an interim measure. However it does not appear to have video recording . So now I am stuck not being able to record any video. I would like to either get a fix on the Lumia camera or know what is the best way to record video on my 640xl. Any help greatly appreciated

 

[xandros9]

Re: Why does Lumia camera not work on 640 XL

Have you tried a hard reset? It might be one of those issues that are persistent until the phone is erased.

 

[Mary B1]

Thanks for that. sounds drastic though. Will I lose all saved contacts etc. Can I download that stuff before hard reset and then uoload again from PC? I have not done this before

 

[Captain_Eric]

Re: Why does Lumia camera not work on 640 XL

Hasn't Lumia Camera been discontinued in favor of the Windows Camera. Have you tried that?