Why have my sounds stopped working on my Lumia 930?

josti1975

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Oct 16, 2013
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Sound stops working on Lumia 930

Since a few months I am the proud owner of a Lumia 930.
All is working well except.....:devil:
Somehow at regular times all speaker sounds stops working: No ringtone, no wakeup call, etc... Also I am not able to record video. If I plug in a headphone speaker sounds are restored, also after a restart.
I did send in the phone two times for repair, but this issue seems unresolved.
Do more people have this issue? Is it soft or hardware and should I insist on a replacement?
All help is appreciated
J
 

duk duksen

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Nov 7, 2014
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I have the same problem. Seems like a software problem that was introduced by one of the patches/upgrades.
I run Lumia Cyan version 3.12.0.3 core build 3058.50000.1425.10479
 

jenova0

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Nov 7, 2014
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This happened to me before, but the problem went away when I quit whatsapp(press and hold back, remove the app). Do you use whatsapp? Try quitting other apps if this happens again.
 

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