Why I won’t buy anymore Windows hardware….ever.

[NXTwoThou]

I bought a used Surface Pro 3. I was in love with it. A week after I bought it, I made my coffee and took it to read outside on the porch. As I started up a video, I got to watch a crack develop from that stupid microphone hole all the way across the screen. The assumption is from temp difference and that hole being a stress point. Repair wanted more than what I paid for the Pro 3 so that was a no-go. Now, every Windows 10 update, I have to fight to disable the touch screen driver as it's just an expensive notebook with a horrible keyboard that I can't put in my lap now.

 

[tophera]

No big drops that I can remember, and all the corners are still intact. I would buy into the "drop" theory, if the problems happened all at once, but although the decline was rapid, it was not all at the same time - first the keyboard not being recognized intermittently, then the dock (separate device, and incidentally my second one as my first did not work at all). then the screen discoloration, etc.

As a follow on, I'm largely past the emotion of my original post, which was really about the poor customer service experience and lack of ownership of a quality problem. I know someone commented what did i expect as an early adopter, but I'd flip that - early adopters are who should be cared for the most... MS isn't some start up, but I think a start up would have treated those of us willing to buy into the innovation a little better. It's not the end of the world for sure, again - just catharsis to share it somewhere.

 

[tophera]

I agree. and that was what this post was really about - MS listening to a loyal customer. Now I know I'm one - but I'm one of MANY.

 

[Kevin Rush]

No big drops that I can remember, and all the corners are still intact. I would buy into the "drop" theory, if the problems happened all at once, but although the decline was rapid, it was not all at the same time - first the keyboard not being recognized intermittently, then the dock (separate device, and incidentally my second one as my first did not work at all). then the screen discoloration, etc.

As a follow on, I'm largely past the emotion of my original post, which was really about the poor customer service experience and lack of ownership of a quality problem. I know someone commented what did i expect as an early adopter, but I'd flip that - early adopters are who should be cared for the most... MS isn't some start up, but I think a start up would have treated those of us willing to buy into the innovation a little better. It's not the end of the world for sure, again - just catharsis to share it somewhere.

Very nicely said regarding customer experience from Microsoft. I think they are so rich they can waste great ideas and waste code solutions they have developed, waste opportunities, and even waste customers too. They can afford to be inefficient and slow, or at least that is how it looks to me. Very sad. Yet, I have hopes that somewhere at Microsoft there are smarter minds at work.

Thank you for listening.

 

[MrockNroll]

Not at all... I've bought every single Surface product from the Surface RT to the Surface Go (minus Surface Studio) and had nothing but success. My Surface RT actually still works, and I keep it around from some ARM-chipset games that can't be played on x86/64 machines. Closest thing to issues I had were me blowing out the speakers in my Surface Pro 2 and the hinge close mechanism on my Surface Laptop failing, all of which Microsoft handled without charging me any kind of premium/deductible or trying to blame me (which is what Apple has done for every product I've bought from them that I experienced issues with). I've even, on occasion just asked if I could replace my device so I'd have a fresh one to sell, and they did that for me MULTIPLE times (likely because they knew I had no problem buying a new one full price). Microsoft went above and beyond for me in the customer service dept and created someone who will always say good things about Surface hardware. Closest thing to a horror story I have is getting cut off from previous Windows Store purchases, mainly Blazblue Calamity Trigger, which they try to tell me doesn't work with Windows 10 even as I'm using it with devices I've upgraded from Windows 8 to Windows 10.

Now where they did drop the ball was Windows Phone and the Microsoft Band 2. Damn I loved that Band 2 design, and I loved having a piece of Microsoft tech on my wrist... but they couldn't overcome that battery problem, and pretty much abandoned the sync service. If I was only invested in Surface products, I would've never, ever had a reason to ditch Windows... but I unfortunately was all in for Microsoft. Windows Phone, MS Band, Xbox only with no signs of Nintendo or Sony anywhere...

...but killing off windows phone meant severely weakening UWP... when they killed Windows Phone, "buy it on desktop, use it on mobile too" fell apart and my heart was no longer in it for Microsoft.

Of course... I still have attachment issues with the Surface+Windows Phone+MS Band ecosystem I loved so much, hence why present day "Apple person" me is still frequenting these forums from my MBP.

Its ok that your here, Maybe its not all rainbows and unicorns over in Apple land. Besides when you've had the best computer experience "Surface" & phone OS experience "Win mobile" then all else pales somewhat after that. So stick around and hopefully Microsoft will surprise " surface headphones" and possibly still amaze us " Andromeda" next year in 2019

 

[taynjack]

Curious if you stuck to this claim, or if you have purchased any new Microsoft products?