Why is my Lumia 1020 Wp8.1 on a demo mode?

[Emanuel Mateus]

why is my Lumia 1020 Wp8.1 on a demo mode

why is my Lumia 1020 Wp8.1 does not show the reset option

 

[palmujukka]

Re: why is my Lumia 1020 Wp8.1 on a demo mode

The demo mode is activated on firmware level and can't be disabled without flashing your phone's ROM. Have you just bought your phone? If so, you should contact the seller to get a replacement.

 

[anon9169769]

Re: why is my Lumia 1020 Wp8.1 on a demo mode

Have you tried holding volume and power button down?