Why won't my Windows 8.1 find the photos on My Samsung Galaxy S4 phone?

[WPCentral Question]

Why won't windows 8.1 find the photos on My Samsung Galaxy S4 phone

Windows finds my Galaxy S4 phone ok but it says that there are no photos on it. It worked fine last week,I think the trouble started after Windows up dated.

 

[anon(8141431)]

Re: Why won't windows 8.1 find the photos on My Samsung Galaxy S4 phone

Did you put any passwords on your phone? If yes then unlock the phone after connecting to your PC.