Why won't video play with current settings? Lumia 640 8.1

  • Thread starter Windows Central Question
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Windows Central Question

Hello all, my mom and I have the same phone but I am able to play the videos on this site while she isn't. She gets an error that says it can't play with her current settings. What setting should she change to enable it?

Tried: Rebooting phone
Setting IE to always use desktop version of websites.

www.unexpectedmessiah.com
 

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