Wife does not receive photo texts

[Steve Adams]

If I try to send a photo via text to my wife, it doesn't go through any ideas?

 

[sym1a1a]

If I try to send a photo via text to my wife, it doesn't go through any ideas?

USA or international? who is your service provider? have you taken your phone from one carrier to another?

 

[Steve Adams]

TELUS. I have, but it never worked on her Lumia 520 for the past few weeks before switching.

 

[sym1a1a]

TELUS. I have, but it never worked on her Lumia 520 for the past few weeks before switching.

Hi steve, this sounds like an MMS APN issue with one or both phones, this typically occurs when you take a phone from one provider to another provider, since i'm in the US i'm not sure what MMS APN you should be using, You might want to search the forums with the following tags, telus, MMS APN or you could contact your provider for the proper MMS APN # for there network, the settings can be found on your phones under cellular at the bottom of the page, sorry i couldnt be of more help to you

 

[mary beth hale]

Definitely an mms apn issue. Do others receive a texted photo from you, or is it just your wife's phone that can't receive?

 

[Steve Adams]

Fixed. Did a reset of the two settings and it worked.