Win10, Surface Pro, Frozen and now asking bitlocker key. How do I get a bitlocker key?

[Windows Central Question]

Win10, surface pro, Frozen and now asking bitlocker key

I installed Windows 10 on m'y surface pro. After a week started to freeze and then completely. I tried to restart many times and now is asking a bitlocker key. I went on microsoft site and by email got a password that is not a bitlocker key. How to get one ?

 

[theefman]

Re: Win10, surface pro, Frozen and now asking bitlocker key

Retrieve bitlocker key http://windows.microsoft.com/en-US/windows-8/bitlocker-recovery-keys-faq
Sent from my Lumia 1020