Window Phone Recovery 2.1.1 unable to read data on Lumia 735 after Window 10, why?

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Windows Central Question

Window Phone Recovery 2.1.1 unable to read data on Lumia 735 after Window 10

Since moving to Windows 10 the phone has been crashing, freezing, and generally slow. As a result i decided to restore the device back to 8.1.

Unfortuately i have an issue with the Windows phone recovery app 2.1.1. I connect my device to the PC via the cable supplied. The app discovers the devices so i select this on screen, to be left awaiting over an hour for it to "Reading phone Information"

How long can it take?? I don't think it is working any other ideas on how i restore my device back to 8.1?
 

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