Windows Hello frequently stops operating

tschmi1988

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Dec 5, 2015
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Hallo,
I noticed that Windows Hello on my new Lumia frequently stops operating. Windows Hello works first again when I reboot my phone.
Has anyone else this problem? This is very annoying, but also strange.

Regards, thanks
 

jjmorgan64

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Nov 19, 2012
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I was just looking for this thread, seems to get progressively worse. it is currently stopping multiple times a day for me.
Guess it's time for a hard reset.
 

Challenger51

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Aug 4, 2015
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I've used the phone fore more than a week and had this problem happen to me for the first time today. I restarted the phone and noticed Windows Hello is active again. I'm aware this is a BETA feature, but I'm wondering if this will be a reccuring problem? I'll post my findings in this thread.
 

pdch

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Sep 21, 2012
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Hasn't happened yet (had the phone since before Thanksgiving). I do tend to reboot my phone every couple of days - old habit.
 

sanien

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Sep 28, 2012
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Because it is beta POS. I have had it for 4 days and it has crashed multiple times every day. Also battery drains to under 10 % in 7 hours moderate use. No video, no Cortana very little gaming. Bluetooth and WiFi on though. The battery should have broken in with a minimum of 8 charge cycles. Very disappointed so far
 

Likwidz

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I've had it stop working a handful of times since release day, usually have to reboot. I've had it reset where It lost my biometrics and had to calibrate it a couple of times.
 

kiteless

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Jul 31, 2012
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It stopped activating for me this morning. I have had it since November 26th. Checked the settings first and all seems fine, but it still would not come up. Rebooted and it started working again. Other than poor battery performance (that is now much much better, I guess there really is a break-in period) this is the first problem I have had with the new device.

// Jason
 

jjmorgan64

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Nov 19, 2012
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Found an easy way to force hello to crash, with the phone locked, take a picture and send via messaging, windows hello is gone til the phone reboots.
 

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