Windows Phone dropping connection?

[MarkRae]

Hi,

UK, Microsoft Lumia 950, Windows 10 mobile, 02.

Every so often, this handset loses its connection both to the O2 network and to my home wi-fi. Calls go straight to voicemail. However, if I use the handset to, e.g., call voicemail, it picks up the connection to O2 and wi-fi again.

I can understand disconnecting wi-fi in order to save battery life but disconnecting from the phone network is just daft! I've looked for a setting somewhere to sort this, but can't find one.

Does this sound like a hardware fault with the handset itself?

Any assistance gratefully received.

M

 

[realwarder]

Sounds like a software or firmware bug rather than hardware. There is a firmware for 950 rolling out soon. Not in UK yet. You could do a backup and hard reset and restore to see if the OS. I would also stick with production OS rather than insider incase it is a bug in insider builds.

 

[Chintan Gohel]

Or get a replacement SIM

 

[maevinj]

Hi,

UK, Microsoft Lumia 950, Windows 10 mobile, 02.

Every so often, this handset loses its connection both to the O2 network and to my home wi-fi. Calls go straight to voicemail. However, if I use the handset to, e.g., call voicemail, it picks up the connection to O2 and wi-fi again.

I can understand disconnecting wi-fi in order to save battery life but disconnecting from the phone network is just daft! I've looked for a setting somewhere to sort this, but can't find one.

Does this sound like a hardware fault with the handset itself?

Any assistance gratefully received.

M

I was having this issue. I went and enrolled in the insiders program, and selected the insider Release Preview ring. Whatever version it's on solved my problem.